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Many organizations also try to do a reasonably thorough job of tracking the reasons why employees leave the organization, often through the use of exit interviews. Better opportunity elsewhere, lack of promotion chances, hating the boss, etc. Aggregating, combining, distilling, and analyzing this kind of 'coming and going' data, when supplemented with analysis of individual and company performance can be a powerful differentiator, providing the organization's leaders with important competitive insight to inform hiring, development, and operational strategies. That is, if the HR organization has the tools (possibly), analytical capability (maybe), and an understanding of the best way to present this kind of information in a method that is relevant, consumable, and engaging (oh boy). Take a look at the image below, the infographic maps more than 4,000 moves both in and out of New York from over 1,700 people in the past decade based on an informal survey by New York public radio’s the Brian Lehrer Show.
The interactive chart captures the destination zip code for the move, whether the move was 'in' or 'out', the date of the move, and even the reason for the move to or from the particular zip code. The chart also provides the ability to deep-dive into specific zip codes to analyze the overall patterns of migration as well as drilling into individual movements. We can see, for example, that in 2001 someone relocated from NYC 10014 to Tampa, Florida 33602 because the 'Rent was getting too high to stay'. It is not a stretch for HR to re-invent this kind of graphic as the 'comings and goings' of new employees, and recently separated colleagues. The zip codes in the chart could be replaced by company regions, locations, even senior leaders. Examining the inflows and reason codes (curious how many people join and leave for the very same reason) in a graphical manner somehow energizes the information normally presented on simple report, or a bar chart. While most HR organizations don't have the luxury of graphic or web designers on staff (too bad) to create these kinds of interactive tools to review, interact with, and even re-imagine data, it would benefit most of us in the business of providing and acting upon workforce and organizational information to do a better job of presenting the data in ways that help the data tell its story. The full infographic can be found here - and be warned, it is a fun and engaging chart that you are likely to spend some time playing with to, and ultimately a kind of curiosity begins to set in as you try and get a closer look at the decisions and motivations of the real people whose experiences make up the data for the graphic. Compelling, engaging, fun, and informative. How many of those adjectives can you ascribe to the last report on turnover you sent up the chain, or that you received? ]]>I was neither offended nor disappointed. The show is all about providing a forum or platform for interesting and smart people to share their opinions, insights, and expertise. I don't need to say much of anything to have a good show. In fact, I think at times, the less I have to say the better. That advice I think holds true for many other relationships as well, be they 'real' or virtual or with software programs and their users. Hurry up and finish talking so I can say what I really think. Let me tell you what I have been up to. Sure, we have that feature. We have every feature. It holds true for the design of the systems that we use in our workplaces and in our spare time. Software companies often feel compelled to include every feature that customers request, or that they have seen a competitor tout as 'new and improved'. We don't always have to fill up all the space with words, content, opinions, comments, buttons, and features. Sometimes it is perfectly acceptable to not have all that much to say, and let some negative, or empty space in. Is it obvious that I spent the holiday weekend goofing off, and did not come up with anything interesting to write today? ]]>As I write this, it's late and I can't be bothered to look up the specifics about the origin of the Labor Day holiday, but I am fairly sure it was born from a long history of employers exploiting the workforce with long hours, unreasonable pressures, low pay, poor working conditions, and unrealistic expectations. Thankfully, those days are long behind us. They are, aren't they? These days Labor Day weekend is mostly about transition, the change of the seasons, the end of summer vacation for students, and the start of 'serious' business since vacation and holiday time is pretty much over for most workers. And of course Labor Day weekend is about barbecue. Who doesn't spend at least some time on Labor Day weekend at the grill, burning perfectly searing some steaks or concocting their favorite burger For me, I plan on spending some quality time with three of the things that have come to mean a lot to me - my butcher, my smoker, and my grill. I hope you have a fantastic long holiday weekend. No matter how tough things may be out there for you, Labor Day offers the promise of the end of one phase of your life and the start of another. I mark this transition with gobs of smoky, delicious meats, how you mark it is up to you, but for sure once Labor Day is passed, it all starts over again. ]]>
You can listen live starting at 8PM EDT from the show page, using the player embedded below, or by calling in to 646-378-1086.
The world of HR Technology changes by the day, new players enter, established players try to up their game with new offerings and capabilities, and a week doesn't seem to go past without another major announcement of buyouts and consolidation in the space. I have to think all this HR Tech Vendor consolidation can't be good for selling booth space. Bill will be on board tonight to talk about the big event, which has become one of the key, must-attend HR conferences of the year, to share his views of the market for HR Technology from his vantage point as the leading independent analyst of the space, and to offer up many other insights and pearls of wisdom gained from a long career in journalism. I hope you can join us tonight for the debut of the great Bill Kutik on the HR Happy Hour show - talking all things HR Technology, and the big HR Technology Conference set for September 29 - October 1. ]]> The second annual blogger/social media panel (which was a trip, even if I got the shaft 'Family Feud' Heck, in every concurrent session an announcement is made explaining that they are numerous bloggers in attendance, and the tweeting during the sessions in actively encouraged. I talked with Mike VanderVort , the organizer and the moderator of the blogger panel about the thought process undertaken by the HR Florida leadership team that has led to the social media component to be so strongly apparent and even emphasized at the event. Mike shared with me that the leadership committee felt strongly that social media, social networking, and knowledge/skills necessary to leverage these tools in the modern workplace would transform the way people work, and how HR leaders will be in position to drive results in their companies. Just like the traditional and expected impacts to HR professionals and the workplace from US Healthcare reform, the effects of a long term economic downturn, and the seemingly ever changing and increasingly complex labyrinth of workplace legislation; the leadership of HR Florida felt that the impact of social media and social networking was of enough importance that their membership and their conference attendees would be well served by the presentation of visible and relevant education and dialog about these new tools and strategies for their use inside organizations. Welcoming the sometimes unpredictable world of bloggers/tweeters etc. into your event is not without some risk and definitely some uncertainty. Occasionally a tweet may be negative or accusatory, a blogger might use some shall we say more 'colorful' language than what is typically heard at these kinds of events. The 'message' is no longer in complete control of the conference organizers and the presenters. Lack of control, rogue comments, potential exposure of negative aspects of the event, or the content. Heck, the exact same concerns that made up the first five audience questions to the blogger panel. The truth is, neither HR Conferences nor HR professionals at organizations can 'control' the message any longer. What is really cool about HR Florida, pretty much as traditional an event as I have ever seen, is that it has come to terms with this new reality, and in many cases, much, much sooner than the HR professional that are their customers. The conference is to be commended for this vision. The event, just like the inside of organizations, can't be sure what will result from this experiment. But in the immortal words of the chocolate covered fortune cookie I had last night - 'A Bold Attempt is Half of Success'. ]]>
The first session I sat in on was called the 'ROI of Compassion' presented by Lisa Murfield. Lisa shared the story of United Bulk Terminal, a small Louisiana employer that was faced with massive business disruption, personal hardship, and even devastating tragedy as a result of Hurricane Katrina in 2005. Of United Bulk Terminal's approximately 150 employees, 83% lost their homes, and though damage, infrastructure problems, inability to get supplies to the facility, business operations were shut for over two months. Using a concerted and coordinated program of support, outreach, and committed communication, United Bulk Terminal was able to successfully resume business operations while retaining over 50% of the 'pre-disaster' employees. That may not sound like an impressive percentage, but considering the personal devastation, the forced evacuations, and the incredible trauma that the vast majority of the employees suffered, the 50% figure is really quite remarkable. How United Bulk Terminal demonstrated a truly committed and compassionate response to its family of employees makes for a fantastic case study in corporate response to massive natural disaster. But for the vast majority of organizations, the kinds of employee trauma that the company will have to deal with are more common, mundane, and certainly predictable. Death of a loved one. Financial loss. Issue with the health or the behavior of employee's children. Even the loss of a pet. These are the kinds of tragedies that are impacting every workforce, in every city, each and every day. Having a plan for massive environmental disaster and large scale business disruption is certainly sound business strategy and planning. Having a plan to adequately and compassionately support an employee in their more personal and everyday tragedies might be more important and more impactful. Here is my offering in the creation and administration of these policies - Do The Right Thing. Thanks to Lisa Murfield for an interesting and enlightening presentation.
]]> The project, organized by brand strategy consultant Richard Smith, is a tongue-in-cheek attempt to revitalize the American economy via a 're-branding' of some of our most visible and tangible manifestations of economic activity, the set of US Federal Reserve notes. From the 'About' section of the Project site:
Various designers, students, folks that like to play around with Illustrator and Photoshop have offered their suggestions for redesigning the set of bank notes that for the most part still maintain their basic design structure from the 1930s. One interesting example from the contest, submitted by the graphic design firm Dowling Duncan is on the right. Their designs for the various notes and denominations attempt to link the face value of the note to an historically significant figure or event. In the example on the right, the re-imagined $100 note refers to President Franklin Delano Roosevelt's famous 'First 100 Days', when a number of significant legislative actions were approved to combat the economic depression of the 1930s. Besides the collection of really engaging, creative, and amusing submissions (somewhere in there you can find a 'Steve Jobs' $50 bill), the project and the enthusiasm of the design community to participate reveal some interesting lessons that I think could be relevant in an organizational setting as well. Sacred cows - What 'wrong' with the $1, $5, or $100 bills? Well I suppose nothing. But could they be improved? Absolutely. Could that improvement actually drive downstream benefits far beyond the redesign itself? Quite possibly. But unless the attempt is made, you'll never know. The crowd - Sort of an obvious conclusion, and one that doesn't need to be pointed out yet again. Or does it? It still seems to me that more organizations and even smaller divisions in organizations don't do a great job soliciting ideas from their version of the 'crowd' for improvements, creative ideas, and even feedback. Making the submissions public, improves the process as well. The better ideas surface more readily, more people can get involved in improving the ideas, and the entire process gains more relevancy and a larger degree of trust. For almost every issue, someone out there is passionate about it, and likely would want to get involved if given the opportunity. Fun - Looking at the redesigned currency is fun. Creating the designs certainly had to be fun for the firms and individuals that have participated. Even judging the contest I imagine is going to be a blast. What is wrong with a little fun in the organization? Unless you are in one of the lucky (or smart) organizations that has managed to navigate the last few years unscathed, introducing a bit of fun into the routine would be most certainly welcome. What do you think? Is redesigning the dollar bill a good idea? ]]>
It is an excellent post, and if you are at all interested in taking a closer look at this (still tiny) micro-community of Human Resources folks that travel, circle, and populate this space it is very illuminating. The many comments as well shed some light on what some of the most active and well-regarded folks in the space feel about the discussion. The inspiration for the piece seems to be the idea that some people, especially people new to the world of blogging, tweeting, attending the seemingly limitless conferences that are in turn live-blogged and live-tweeted, can find the notion of getting involved, in participating, in contributing very intimidating. And I guess in some ways it is. To some of the many HR professionals just getting their feet wet in this whole online blogging/social media world it can be kind of disarming. And I think there will be many, many more great HR pros getting involved. Look at pretty much every HR conference from SHRM National, to state SHRM councils, to HR Technology - all of them are bringing in 'HR/social media' types to help educate and spread the message. Dive in, participate, engage, etc. - that is the gist of the message being carried far and wide. For someone new to the space it can be easy to look at 'Blogger XYZ' and see that they have years worth of posts racked up, scores of comments, hundreds of Facebook fans and thousands of Twitter followers, and feel a bit intimidated, and even uncertain about their own ability to make an impact. But to let fear or uncertainty, or shyness hold anyone back from diving in, adding their unique and personal perspective, and contributing to the community (such as it is), is exactly the worst possible outcome of all. We can't have a growing, vibrant, interesting, and valuable community without a constant influx of new voices and ideas. To anyone, seasoned pros, recent grads, or students - you know who is smarter than you? No one. And everyone. Everyone has something to offer and it would be sad to think that anyone, be design or by accident holds you back from joining in. ]]> Compare the TV remote control you use today to the earliest ones you remember. Today's remotes have enough buttons and functions to select, pause, rewind, fast forward, slow mo, super slo mo, record, mute, and probably a dozen more things I can't remember. And that is just for the TV itself. The latest in remote control technology, such as the Logitech Harmony One, can support up to 15 separate devices, 'making it easy to control even the most complex home entertainment systems'. That's pretty cool, I guess. I mean who really wants 15 separate remotes scattered about. Let's not quibble over the details like what happens if the 'can control 15 different devices' remote malfunctions, or goes missing, or the dog chews it up and chaos ensures when you can't access your recorded TV shows, play tunes, or close the garage door. And is there anyone that actually has 15 separate devices that could stand remote controlling anyway? No you can't count your kids/animals/in-laws in that reckoning. But cynicism aside, we know that technological advances in consumer as well as enterprise technology generally do make our lives easier and more enjoyable even while introducing progressively more of a burden on our capacity to understand and adopt to them. Having access to the controls of 15 different devices at once is truly fantastic but if all you do with that power and capability is tune into the latest installment in the misadventures of The Situation and Snooki, then the promise of the technology is largely wasted, and you likely overpaid to boot. But the problem is that simpler is not always better. Having to get up off the sofa to change the TV channel was a royal pain, and arguments to my 9 year old to the contrary, it did not make us better people. As KD pointed out today on the HR Capitalist, more and better technology doesn't always deliver the kind of essential capability that the organization requires. The technologies certainly help us and the organization 'do' things better, more efficiently, etc, but we still need to know what things to do in the first place.
Once again, a post without a real point, but I can't take the time to sort one out. I think my smartphone is finally charged back up and I need to get back to email, texting, Tweeting, reading the news, and watching a few YouTube videos. As for the title of this post - it was inspired by the image on the left, proving that as far back as the 70s we wanted our gadgets to do more and more.
]]> At work it could be the quarterly company newsletter, the Annual Benefits Open Enrollment packet, or the organization's bereavement policy - How many days for a second cousin? But we were very close, more like first cousins really. Last week I posted about a new and innovative technology for delivering Benefits information, and for helping employees to make the best decisions for themselves and their families, the Jellyvision Benefits Counselor interactive video application. The tool transforms the presentation and delivery of potentially dull, and likely confusing information into an engaging and effective format. This weekend I came across another example of a new and innovative approach to a classically boring and imminently forgettable medium: the college textbook. Jeremy Short, Texas Tech University professor of management, has taken the traditional and staid textbook, and re-imagined it in a format that students find more appealing, and certainly more relatable - the graphic novel. Short has created two novels for his undergraduate and MBA classes chronicling the adventures of a young entrepreneur named Atlas Black. In the titles, Atlas Black: Managing to Succeed, and Atlas Black: Management Guru?, students follow Atlas' journey while exploring the concepts of management, organizational behavior, strategic planning, and entrepreneurship. You can get a bit of the flavor of the textbook graphic novel in the trailer video below (email subscribers will need to click through). Pretty cool, right? I mean way more entertaining than the formal text book that it replaces. Can you ever imagine a traditional textbook even having a trailer? 'And then Chapter 7 - with more of the same, long paragraphs and black and white charts!'. Sure, this re-imagination of the classic management textbook would not work for every course, subjects like statistics and the hard sciences are too data driven, but for courses that are really mostly about ideas and concepts, why not? Surveys of Short's students at Texas Tech report that 86% feel the Atlas Black graphic novel "compares favorably" to other management textbooks they've had. Oh and one other thing, in a world where a college management textbook runs somewhere north of $100, the Atlas Black graphic novels only set the students back $14.95. But to me, the best message here is the way the professor has created an alternative to long standing tradition, developed a product designed to appeal to his audience, while taking into account that tastes, preferences, and technology have all changed. He is still teaching the necessary course material, but by letting go of 'the way it's always been done', has created an environment that is quite different, distinctive, and memorable. The kind of thing we are all striving for in every communication we create. ]]> |
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